Returns Policy

Last updated: October 10, 2026

Honeyrock specializes in pre-owned luxury timepieces. Every watch is inspected in-hand, timed and photographed before it leaves us, and that record is the reference point for every return. If something about your watch doesn't match what we said it was, you shouldn't keep it. Here is how a return works.

Return Window

Returns are accepted within 3 days of delivery.

The 3-day window begins on the date the watch is signed for at your address. Please inspect the watch immediately upon arrival.

Accessories: Final Sale

Accessories are not eligible for return or refund.

All sales of accessories, including Honeyrock caps and other branded merchandise, are final. Please review the color and product details carefully before placing your order.

Condition for a Full Price Refund

A watch qualifies for a full price refund only if it comes back in the condition in which it was delivered, handled no more than you would handle it when viewing it in person at a dealer. This means:

• No signs of wear: no new scratches, scuffs, dents or marks on the case, bezel, crystal, bracelet or clasp.
• No alterations: no bracelet sizing, strap changes, servicing, polishing, opening or modification by anyone other than Honeyrock.
• Everything delivered is returned: box, papers, warranty card, instruction manuals, hang tags and any links or parts that came with the shipment.

How to Start a Return

1. Email concierge@hrockluxury.com within 3 days of delivery with your order number and reason for return.
2. We will respond within one business day with a return authorization and a fully insured return shipping label. The cost of this label is deducted from your refund (see Costs Deducted From Every Refund below).
3. Pack the watch in its original packaging with all accessories included. Hand it to the carrier using the label we provide within 3 business days of receiving the label.

Returns sent without authorization, or with a carrier or insurance other than the label we issue, will not be accepted.

Return Shipping Deadline

Approved returns must be handed to the carrier within 3 business days of receiving the return label. After that, the return authorization expires and the sale is final.

Inspection and Deductions

All returns are subject to inspection prior to refund approval. Upon receipt, our team compares the watch against the photographs and timing record made before dispatch and confirms that all original accessories are present.

If the watch has been worn or handled beyond what is described above, or any item is missing, Honeyrock may:

• deduct an amount reflecting the reduction in the watch's value, including the cost of restoring it to its delivered condition and replacing any missing item; or
• decline the return and send the watch back to you at your cost.

We share our inspection findings and photographs with you before any deduction is applied.

Costs Deducted From Every Refund

• Return shipping and insurance: the cost of the insured return label we issue.
• Payment processing fees: card and payment processing fees charged on your original purchase are non-refundable.
• Customs charges: any customs duties, import taxes, brokerage or clearance fees incurred on the original shipment or on the return shipment.

Refunds

Approved refunds, less the amounts above, are processed within 5 business days of completed inspection to the original payment method.

Non-Returnable Situations

• Returns initiated after the 3-day window.
• Approved returns not handed to the carrier within 3 business days of receiving the return label.
• Watches that have been serviced, polished, opened or modified after delivery.
• Custom special orders and pieces sourced on request, where agreed to in writing at the time of sale.
• Accessories, including caps and other branded merchandise. All accessory sales are final.

Damaged or Lost in Transit

If a watch arrives damaged or does not arrive at all, contact us immediately. All shipments are fully insured and we will handle the claim directly. Do not sign for a visibly damaged package.

Contact

Phone and WhatsApp: +1 531 288 1283
Email: concierge@hrockluxury.com