سياسة الخصوصية

Last updated: October 10, 2026

This Privacy Policy describes how Honeyrock Luxury Trades ("Honeyrock," "we," "us," or "our") collects, uses, and shares personal information when you visit hrockluxury.com (the "Site"), contact us, or make a purchase from us.

1. Information We Collect

Information You Provide

When you visit the Site, place an order, contact us, or sign up for our emails, we collect the information you choose to share with us, including:

Name, email address, phone number, and shipping and billing addresses
Payment information, processed directly by our payment providers. We do not store full card numbers.
Order history, return requests, and account preferences
Communications you send to us by email, phone, text, WhatsApp, Instagram, live chat, or inquiry forms
Information you share when consigning or selling a watch to us, including proof of ownership

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and browsing activity, including:

IP address, browser type, operating system, and device identifiers
Pages you view, referring URL, and time spent on the Site
Cookies, pixels, and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, ship, and insure your orders
Handle returns, inspections, refunds, and guarantee requests
Communicate with you about orders, inquiries, and customer service
Send marketing emails and messages, only if you opt in (see Section 6)
Authenticate consignments and verify seller information
Detect and prevent fraud, chargeback abuse, and unauthorized activity
Improve the Site, our inventory, and your customer experience
Comply with applicable laws, tax obligations, and legal requests

3. How We Share Your Information

We do not sell your personal information. We share it only with the following categories of third parties, and only to the extent necessary to run our business:

Payment processors (such as Shopify Payments, Stripe, or PayPal) to process transactions
Shipping and insurance partners (such as FedEx, UPS, or specialty luxury carriers) to deliver and insure your order
Technology service providers (such as Shopify, Klaviyo, and analytics providers) that help us operate the Site and send communications
Marketplace partners (such as Chrono24 or eBay) when your order originates from their platform
Legal and regulatory authorities when required by law, court order, or to protect our rights, our customers, or the safety of others

If Honeyrock is ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you by email and on the Site if such a change occurs.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven years for tax and regulatory purposes.

5. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings and through the cookie banner on the Site. Disabling certain cookies may affect how the Site works.

We also use analytics and advertising tools (such as Google Analytics, Microsoft Clarity, and Meta Pixel) that may set their own cookies and are governed by their own privacy policies.

6. Marketing Communications

We send marketing emails and messages only to people who have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, replying STOP to a text message, or emailing concierge@hrockluxury.com. Transactional messages (order confirmations, shipping updates, and return communications) will continue regardless of your marketing preferences.

7. Your Rights

Depending on where you live, you may have the right to:

Know what personal information we collect, use, and share
Access and receive a copy of your personal information
Correct inaccurate personal information
Request deletion of your personal information
Opt out of targeted advertising and the "sale" or "sharing" of personal information (we do not sell personal information)
Be free from discrimination for exercising these rights

These rights apply to residents of California (CCPA / CPRA) and of other U.S. states with consumer privacy laws, to the extent those laws apply to us. Residents of the European Economic Area and the United Kingdom also have the right to restrict or object to processing, to data portability, and to lodge a complaint with their local data protection authority.

How to Exercise Your Rights

Email concierge@hrockluxury.com with your request. We will respond within 30 days, or within the period required by your state's law. We may need to verify your identity before acting on your request. If we decline your request, you may appeal by replying to our decision.

8. Data Security

We use industry-standard measures to protect your personal information, including encryption in transit (SSL/TLS), secure payment processing, and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

10. International Data Transfers

Honeyrock is based in the United States. If you access the Site from outside the U.S., your information will be transferred to, processed, and stored in the U.S., which may have data protection laws that differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will also be announced on the Site or by email.

12. Contact Us

Questions about this Privacy Policy or your personal information:

Honeyrock Luxury Trades
Phone and WhatsApp: +1 531 288 1283
Email: concierge@hrockluxury.com
Address: Nebraska, USA